Communication Methodology
Our experience with a varied customer base has helped us understand the pivotal role played by clear communication for the success of an outsourced project. We use our experience with American and British customers to ensure smooth communication.
Some of the tools we use to ensure effective and unhindered one-on-one interaction with our customers include
- Basecamp - An online project management tool, Basecamp allows you to remain up-to-date on the developments in the progress of your project. This increases the amount of control you can exercise on the progress of your custom software development project.
- Skype - For all one-on-one communication, we use instant messenger or Skype, to make it easier for you to voice any concerns or clarifications in real time. We also use Skype for online conference calls with our customers.
- Web Ex - For projects that require customer walkthroughs, we use Web Ex, an online conferencing software.
- Documentation - We document the minutes of all meetings and share them with all stakeholders involved.
We also ensure that during the course of the project, you have a Single point of contact - The project manager assigned to your web development project.
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